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What You Agree to When You Open an Account

Every account on ids.388 runs on clear terms that protect both you and us.

Account verification in minutesReal withdrawal timeframesYour data security spelled out

The Terms That Shape Your Account

ids.388 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms describe what happens when you register, deposit, play and withdraw. You must be of legal age where local law permits to hold an account with us. When you sign up, we verify your identity using the details you provide — name, date of birth,

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email and phone number. Deposits via DANA, OVO, GoPay and QRIS go straight into your wallet; we process withdrawal requests within 24 hours if all verification steps are complete. You own your winnings; we keep a record of every transaction on your account for your protection
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and ours. If you close your account, any balance remaining is held according to our retention policy and Indonesia's financial rules. Disputes are handled through our support team first; if needed, the matter is referred to the jurisdiction specified in your account region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

How to Reach Us About Your Terms

Our support team is here to answer questions about your account, how the terms apply to you, or disputes. You can contact us through multiple channels — email, live chat in the lobby, and WhatsApp — all staffed during our local support hours. We respond to account-related questions within a few hours; urgent matters like blocked withdrawals get priority.

Team online

Live Chat in Lobby

Available Monday to Sunday, 10 AM to 11 PM Indonesia time. Open the chat bubble on any lobby page and describe your question. Our team responds in minutes.

Email Support

Send queries to our support mailbox and expect a reply within 4 hours on business days. Useful for detailed account history or document uploads related to verification.

WhatsApp Contact

Message us for quick clarifications about terms or account status. Response time is usually under 30 minutes during daytime hours; overnight queries get answered by morning.

YOUR SAFETY FIRST

How We Protect Your Account and Data

Security and transparency are built into how we run our terms. Your account uses encrypted login so only you can access your wallet and history.

Data Encryption

All communications between your device and our servers use 256-bit SSL encryption. Your password is hashed and never stored in plain text. Login attempts are logged and monitored.

Account Verification

We verify your identity at signup using name, date of birth and phone number. Large withdrawals may trigger additional verification. This protects both your account and prevents fraud.

Data Retention

Account records are kept for 7 years to comply with Indonesia's financial and gaming laws. You can request deletion of non-essential personal data after account closure.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how the lobby is used. No tracking cookies are placed on your device without your consent.

Dispute Resolution

If you disagree with a transaction or payout decision, contact support to open a case. We review disputes within 5 business days and send a written resolution to your email.

Data Access Request

You can request a copy of all personal data we hold about you. Submit this request via email or live chat; we deliver it within 30 days in a standard format.

Terms & Conditions: Your Questions Answered

Players in Yogyakarta and across Indonesia often ask the same things about what our terms mean for them. Here are the answers.

You must be of legal age where local law permits. In most Indonesia regions, that is 18 years old and above. When you sign up, you confirm your date of birth, and we verify it matches your ID document during the account setup process.

No. Each person is allowed one account. If we detect duplicate accounts linked to the same identity, we may suspend them both. This protects fairness and prevents bonus stacking or payment fraud across multiple wallets.

Use the 'Forgot Password' link on the login page. We send a password reset link to your registered email within a few minutes. Click it, create a new password, and log in. If you do not receive the email, check your spam folder or contact live chat support.

Withdrawal requests via DANA, OVO, GoPay and QRIS are processed within 24 hours if your account is verified. Once we approve the request, the money reaches your wallet in seconds to a few minutes. Bank transfers may take one business day depending on your bank.

Contact our support team immediately with the game round ID or transaction reference. We review your case within 5 business days. Our records show every bet, win and payment, so we can tell you exactly what happened and why.

Yes. Contact live chat or email support to request account closure. Any remaining balance will be paid out to your registered payment method within 7 days. After closure, you cannot reopen the same account, though you can apply for a new one after 30 days.

We use your personal data to verify your identity, process payments, send transaction confirmations, and comply with Indonesia's financial laws. We never sell your data to advertisers. Cookies help us keep you logged in and show you your account activity accurately.

What You Agree to When You Open an Account

How to Reach Us About Your Terms

Live Chat in Lobby

Email Support

WhatsApp Contact

How We Protect Your Account and Data

Data Encryption

Account Verification

Data Retention

Cookie Policy

Dispute Resolution

Data Access Request

Terms & Conditions: Your Questions Answered

01 What age do I need to be to open an account?

02 Can I have multiple accounts on ids.388?

03 What happens if I forget my password?

04 How long does it take to withdraw my winnings?

05 What if I dispute a transaction on my account?

06 Can I close my account permanently?

07 How do you use the information I give you?

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