Reference

Legal frameworks that protect your account

We run ids.388 for Indonesia players who want to know exactly how their account, deposits and personal data are handled.

Account security verified at loginDANA, OVO, GoPay and QRIS payment records kept for auditData requests answered within five working days
ids.388 Legal frameworks that protect your account
REACH OUR TEAM

How to contact us about legal and account concerns

Team online

Email Support

Send account or data concerns to [email protected]. We read all messages within 24 hours and respond with guidance or next steps within five working days.

Live Chat

Open your ids.388 account and use the chat widget in the bottom right. Available seven days a week, 09:00–23:00 Jakarta time. Indonesian and English speakers on duty.

Account Settings

Go to your profile menu, select Settings > Legal & Data. View your account verification status, download your data, or request account closure from there.

HOW WE SECURE YOUR TRUST

Data handling and account security on ids.388

Data Encryption

All account logins, payment information and personal details are transmitted via HTTPS and stored in encrypted format. Access logs are kept for 90 days to detect unauthorised activity.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we match your account name to the payment sender. Mismatches block the transfer. Withdrawals require account-holder verification before funds leave our wallet.

Cookie Use

We use cookies to keep you logged in, store your preferred language and track gameplay for fraud prevention. Session cookies expire when you close your browser; persistent cookies last up to 12 months.

Data Retention

Account details are kept for the lifetime of your account plus three years after closure. Payment records are held for seven years per Indonesian tax law. You can request deletion of non-essential data anytime.

Request Your Data

Email [email protected] with 'Data Request' in the subject line. We'll send a copy of all personal data and account activity tied to your email within five working days, in PDF or CSV format.

Report a Concern

Found unauthorised activity or a security issue? Contact [email protected] immediately or use live chat. We investigate within 24 hours and will lock your account if needed to prevent fraud.

Common questions about ids.388 legal and account access

Yes. Go to Settings > Legal & Data and select 'Close Account'. Your account will be locked immediately. We keep your payment records for seven years under Indonesian tax law, but non-essential personal data can be deleted on request via email to [email protected].

Contact live chat or email [email protected] with your account email and the phone number registered to your account. We'll verify your identity using your payment history and account recovery questions, then reset your access within one to two hours.

Payment records — from DANA, OVO, GoPay, QRIS and bank transfers — are kept for seven years for regulatory compliance. Account activity logs are retained for 90 days. Gameplay history is kept for the lifetime of your account plus one year after closure.

No. We do not sell or share your personal data. Payment details are shared only with the payment processor (DANA, OVO, GoPay, QRIS operators) to complete transactions. We may share anonymised, non-identifiable gameplay data with game studios to improve platform performance.

When enabled in Settings > Security, every login sends a one-time code to your email or SMS. This blocks unauthorised access even if someone learns your password. Codes expire after ten minutes and work once only.

Account data is stored on encrypted servers in data centres with physical security, backup power and 24/7 monitoring. All traffic between your device and our servers uses HTTPS encryption. Access is restricted to authorised staff on a need-to-know basis.

We may update policies to comply with Indonesian law or improve security. Changes are posted on this page and emailed to your registered address at least 14 days before they take effect. Continued use of your account means you accept the updated terms.