Reference

Privacy at ids.388 — Transparent and Secure

When you open an account with us, your personal information and payment details are protected by strict security measures.

Encryption on all account activityDANA, OVO, GoPay and QRIS payment securityClear data retention policies
ids.388 Privacy at ids.388 — Transparent and Secure
REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Email Support

Send privacy questions or data requests to our data protection team. Responses typically arrive within 48 hours. This is the fastest route for formal requests.

Live Chat

Open the chat widget in your account lobby during support hours. Our team can clarify privacy practices and help you manage your personal settings right away.

Account Settings

Log in and navigate to Settings > Privacy & Security to update contact preferences, review connected devices and change password or email whenever you need to.

SECURITY AND TRANSPARENCY

How We Protect Your Privacy

Data Encryption

All communication between your device and our servers is encrypted end-to-end. Payment details are tokenized and never stored in full on our systems, whether you deposit via DANA, OVO, GoPay or QRIS.

Secure Account Access

Your password is hashed and stored separately from your account profile. We support two-factor authentication through email and SMS to block unauthorized logins. Session timeouts protect your lobby if you step away.

Cookie and Tracking Policy

We use cookies to remember your login, language preference and game history — this makes your next visit faster and safer. You can manage cookie preferences in your browser settings at any time.

Third-Party Vendors

Payment processors, live-table studios and analytics partners see only the data they need to operate. All vendors sign data protection agreements and cannot share your information beyond their scope.

Data Retention and Deletion

Personal data is retained for the duration of your account plus a legal hold period for dispute resolution. Once that period ends, identifiable details are deleted. You can request early deletion where local law permits.

Your Rights and Requests

You can request access to all data we hold about you, correct inaccurate information or ask us to stop processing your data for marketing. Contact our support team with a formal request and we'll respond within 30 days.

Privacy Questions Indonesian Players Ask

Payment details never reach our servers in full form. Your DANA, OVO, GoPay or QRIS transaction is processed by a certified payment partner using bank-grade encryption. We store only a token that links to your account, not your actual card or wallet credentials.

We only share data with partners necessary to run your account — payment processors, live-table studios and fraud-detection services. All partners sign confidentiality agreements. We never sell or lease your data for marketing to third parties outside our direct operations.

When you close your account, personal details are flagged as inactive but kept for dispute resolution and regulatory compliance. After a retention period (typically 12 months), identifiable information is deleted. You can request immediate deletion where local law permits by contacting support.

Log into your account and go to Settings > Privacy & Security to see your profile, linked devices and login history. For a full formal data export, email our support team with your request and we'll send a complete report within 30 days.

Yes — we use cookies to keep you logged in, remember your language and game preferences, and improve site speed. Tracking pixels help us understand how you navigate the lobby. You can disable non-essential cookies in your browser settings at any time without losing core functionality.

Change your password immediately and enable two-factor authentication in Settings > Security. Then contact our support team via live chat or email with details of the concern. We'll review your account activity and take action within 24 hours.

We review our privacy practices annually and update the policy when local law changes or our data handling evolves. You'll receive notice of material changes via email. Check this page regularly for the latest terms and our contact details.